Welcome to our refund policy. We understand that sometimes, purchases may not meet your expectations or needs. In such instances, we are committed to ensuring your satisfaction through our straightforward refund process. Below are the steps and conditions for obtaining a refund for your purchase:

1. Eligibility for a Refund: You are eligible for a refund if you find that the product or service you purchased does not match the description provided at the time of purchase or does not meet your expectations in terms of quality and performance. All refund requests must be submitted within 30 days of the original purchase date.

2. How to Request a Refund: To initiate a refund, simply send us an email at support@solvsolving.com with the following information:

   • Your full name and contact details.
   • The details of the product or service you are seeking a refund for, including the purchase date and order number.
   • A brief explanation of why you are requesting a refund.

3. Processing Your Refund: Upon receiving your refund request, our customer service team will review the information provided and may contact you to further understand your concerns or to request additional information. Once your refund request is approved, we will initiate the refund process.

4. Refund Timeline: Refunds will be processed within 7 business days following the approval of your refund request. The refund will be issued to the original method of payment used at the time of purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

5. Contact Information: If you have any questions or need assistance with your refund request, please do not hesitate to contact us at support@solvsolving.com. Our customer service team is here to help you with any concerns you may have.

We value your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing us.